Frequently Asked Questions (FAQs)
Your Visit and our Clinic
- What to bring?
- How long will my appointment take?
- Where can I park?
- Why doesn’t your website have any before and after photos, or testimonials?
- Can I have my problem treated on the day of my first consultation?
- I had a skin cancer removed by excision, how do I care for the wound site?
- I had a lesion removed by freezing with liquid nitrogen, how do I care for the wound site?
- I think my wound site may be infected, what should I do?
- Can I have my treatment and return to work?
- How long will a skin analysis take?
- Should I shave before my hair reduction treatment?
- Can I shave between hair reduction treatments?
- How many treatments are required?
- Will my tattoo be removed completely?
- How old does my tattoo have to be before I can start removal treatment?
- My tattoo is only the size of 10cent coin, how much will each treatment cost?
Your Visit and our Clinic
What to bring?
For your first appointment with one of our dermatologists please bring a referral letter from your GP, your Medicare card, health fund details, pension, DVA or health care card, as well as your medication list and method of payment. For cosmetic appointments with nurses please arrive prepared for your appointment without makeup, and a list of any concerns or questions you have. More info here.
How long will my appointment take?
For your first visit to ID+LC you’ll be allocated a 20 minute appointment. We try as much as possible to keep to scheduled appointment times, but occasionally if a patient has a complex medical history, it may run overtime. To ensure your wait time is kept to a minimum, please call us 30 minutes prior to your appointment to confirm that the doctor’s schedule is running to time.
Where can I park?
Why doesn’t your website have any before and after photos, or testimonials?
At ID+LC we strive to be leaders in our field but that doesn’t mean we are willing to flaunt laws which are in place to protect consumers. The use of testimonials to advertise regulated health services is specifically prohibited under the Health Practitioner Regulation National Law.
Testimonials can distort a person’s judgment in his or her choice of health practitioner. They may misrepresent the skills and/or expertise of practitioners and create unrealistic expectations of the benefits such practitioners may offer health consumers.
Similarly, the use of ‘before and after’ photographs in advertising of regulated health services has the potential to be misleading or deceptive, convey an inappropriately high expectation of a successful outcome and encourage the unnecessary use of health services.
All health services and practitioners are regulated by the Australian Health Practitioner Regulation Agency (AHPRA). This includes doctors, nurses, dentists, physiotherapists and other health care providers. The core role of AHPRA is to protect the public.
Can I have my problem treated on the day of my first consultation?
In some cases the doctor will recommend a condition be treated as soon as possible, so a procedure may be carried out during your first visit. These may include freezing with liquid nitrogen or taking a biopsy.
For most other procedures, for example excision or laser treatment, you will usually be provided with information and a quote for the service, allowing you time to consider your treatment options before making your next appointment.
I had a skin cancer removed by excision, how do I care for the wound site?
Please read our ‘General Wound Care Information” brochure. If you have any further concerns please call the practice and speak with one of our nurses.
I had a lesion removed by freezing with liquid nitrogen, how do I care for the wound site?
Please read the after care instructions and information sheet: Liquid Nitrogen Cryotherapy Info Sheet [PDF]. If you still have concerns please call the practice and speak to one of our nurses who will assess whether you need to attend for a review with one of our doctors.
I think my wound site may be infected, what should I do?
If you have concerns regarding post-procedure wound care, please phone the practice and speak with one of our nurses. If this occurs after hours please seek advice from your local GP practice or your nearest hospital emergency room.
Can I have my treatment and return to work?
Many cosmetic treatments have minimal or no downtime, so in most cases you can return to work immediately. You can further reduce the preparation time and assist your practitioner by removing any make-up before your arrival. It can be reapplied directly after most treatments, enabling a seamless return to work.
How long will a skin analysis take?
We allocate 40-50 minutes with one of our registered nurses for an initial skin analysis, also known as a cosmetic assessment. During this time the nurse will discuss your main areas of concern, take Reveal images, offer holistic solutions to your skin care needs, and provide a quote. Once again, preparation time will be reduced if make-up is removed prior to your appointment.
Should I shave before my hair reduction treatment?
Yes, we recommend shaving 2-3 days before your appointment. However, we ask that you do not pluck hairs prior to treatment.
Can I shave between hair reduction treatments?
Yes, it’s okay to shave or use depilatory creams between treatments, but once again we ask that you refrain from plucking because this will reduce the effectiveness of the treatment.
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How many treatments are required?
This will depend on several factors including, but not limited to, the size of your tattoo and the type and colour of ink used. At your first appointment your nurse will provide you with an estimate based on your specific tattoo and its individual characteristics.
Will my tattoo be removed completely?
While we strive to fade and reduce the appearance of unwanted tattoos as much as possible, due to the unique properties of each one we treat, we cannot guarantee that every tattoo will be completely removed.
How old does my tattoo have to be before I can start removal treatment?
Your tattoo will need to be at least 3 months old before your first treatment session.
My tattoo is only the size of a 10 cent coin, how much will each treatment cost?
Minimum cost per treatment is $100. You can learn more about pricing on the Wollongong Tattoo Removal website. Pricing depends on age and colour of your tattoo so we recommend you book an initial consultation with us.